Badr Academy Education aims to explain how refunds work, simply, before you start using a course.
Before the course is activated
If the course fee has been received but the course has not yet been activated in the student’s account, you can ask to cancel the registration and receive a full refund, unless another service has actually been delivered on your request.
After the course is activated
A refund request can be made within 7 days of the payment confirmation date, provided the student has not used more than 20% of the course’s learning content.
If the request is made after 7 days, or more than 20% of the course content has been used, the request may not be eligible for a refund.
Content or services already delivered
If the course includes live sessions or services already delivered before the cancellation request, the part actually provided may be taken into account when the refund request is reviewed.
How to make a request
Send the refund request through the academy’s official contact details, stating:
- The student’s name.
- Phone number.
- The course name.
- The payment date.
- The reason for the refund request.
Reviewing the request
Refund requests are reviewed individually, checking the registration status and how much of the content has been used before the request is approved.
Returning the amount
Because the current payment method is cash, the way the amount is returned is agreed with the customer after the refund request is approved.